Call us on: 01379 642 522

Find Us: 3 Mount Street, Diss, IP22 4QG

The Patient Journey

We know that going to a new health care provider can be stressful. We believe the choice of a dental surgery is very personal and very important; we are honoured that you have chosen us. We strive to make your first visit with us as comfortable, informative, and comprehensive as possible. We do everything we can to make the process of becoming a new patient as smooth as possible.

When you arrive for your initial visit your dentist will begin by reviewing your past and current medical and dental history and noting any concerns or questions you may have. There is a big connection between the mouth and the rest of the body, so it’s important to assess both your medical and dental conditions.The dentist will perform a comprehensive exam; he or she might need to take any needed digital x-rays. Your periodontal or gum condition is assessed and full mouth pocket probing is charted, which help us determine the health of your gums.Next, your teeth will be examined. We check all old dental restorations and look for cavities. We will correlate any findings on your x-rays to our clinical findings in your mouth. Any conditions such as. TMJ (jaw joint) evaluation, grinding, clenching, snoring, or acid reflux will also be reviewed. At this point, we will put all this information together and discuss our findings with you. We will go over various options to address our findings and focus on your concerns and questions, none of which are insignificant.

If you’re thinking it, let’s talk about it! At the end of the comprehensive exam appointment, we will come up with a plan together that best suits YOUR needs. YOU are the most important part of this process. It is our job to let you know what is the most ideal and long-lasting treatment, as well as several alternative options. But, in the end, it is always your decision. It is important to us that we are on the same page with you and that you never feel pressured into anything.

After our discussion and all your questions are answered, a personal treatment plan with estimated costs is given before any agreed treatment commences. We will do everything possible to make your desires for your smile a reality.During your stay with us, do not be surprised if you are greeted by and introduced to many of our team members. We want you to feel like a guest in our home. We cannot wait to see you at your first visit to our surgery!!!